pj77 Privacy Policy

1. Introduction

pj77 ("we", "us", "our", or "the Platform") is committed to protecting and respecting the privacy of every player who accesses our online casino and sports betting platform at pj77.io. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by pj77.

This policy applies to all users of the pj77 platform, including the main website, mobile browser interface, live casino, sportsbook, and all related services. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of the Platform.

pj77 operates primarily for players based in Bangladesh. All personal data is handled in English and all financial transactions are conducted in Bangladeshi Taka (BDT). Our platform uses industry-standard security measures to ensure that your personal information is kept safe at all times.

We review and update this Privacy Policy periodically to reflect changes in our data practices, applicable law, or the services we provide. The "Last Updated" date at the top of this document indicates when the most recent revision was made. Continued use of the Platform following any update constitutes your acceptance of the revised policy.

2. Personal Data We Collect

pj77 collects personal data in the following categories, depending on how you interact with the Platform:

2.1 Identity and Contact Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (to confirm the 21+ age requirement)
• Email address (used for account communications and support)
• Mobile phone number (used for account security and support)
• Residential address (collected during KYC verification)
• Nationality and country of residence

2.2 Identity Verification (KYC) Documents

• Copy of a government-issued photo ID (National ID card, passport, or driving licence)
• Proof of address document (utility bill, bank statement, or equivalent, dated within 3 months)
• Proof of payment method ownership (where required for withdrawal processing)

2.3 Financial and Transaction Data

• Payment method identifiers (bKash wallet number, Nagad number, Rocket number, Upay number, or partial card number for Visa/Mastercard)
• Deposit and withdrawal amounts, dates, and transaction reference numbers
• Account balance history and bonus credits
• Wagering history and game activity records

2.4 Technical and Usage Data

• IP address and approximate geolocation derived from IP
• Browser type, version, and operating system
• Device type and screen resolution
• Session duration, pages visited, and features used within the Platform
• Login timestamps and logout timestamps
• Referring URL (the webpage from which you accessed pj77.io)

2.5 Communications Data

• Records of live chat conversations with our support team
• Email correspondence sent to or received from [email protected]
• Responses to surveys or feedback requests (where participation is voluntary)

pj77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, unless specifically required for a responsible gaming assessment and only with your explicit consent.

3. How We Collect Your Data

pj77 collects personal data through the following mechanisms:

3.1 Direct Provision by You

The majority of data we hold is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey. This data is submitted voluntarily as part of your use of the Platform.

3.2 Automated Collection

When you access and navigate the pj77 platform, certain technical data is collected automatically via cookies, web beacons, server logs, and similar technologies. This includes your IP address, session data, browser information, and interaction patterns within the site. See Section 7 (Cookies & Tracking) for full details.

3.3 Third-Party Sources

In some cases, pj77 may receive personal data about you from third-party sources. These include:

• KYC and identity verification providers — third-party services that assist us in verifying the authenticity of identity documents and confirming that you meet the 21+ age requirement.
• Payment processors — bKash, Nagad, Rocket, Upay, and card networks may confirm transaction status and identity details as part of payment processing.
• Fraud prevention and anti-money-laundering screening services — which may flag accounts or transactions based on risk indicators derived from public or licensed data sources.

4. Legal Basis for Processing Your Data

pj77 processes your personal data on the following legal grounds:

5. How We Use Your Personal Data

pj77 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, verify, and administer your pj77 account, including processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Identity Verification: To confirm that you are who you say you are, that you are at least 21 years old, and that your payment methods belong to you — fulfilling our KYC obligations.
• Fraud and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, and other prohibited conduct that could harm you or the integrity of the Platform.
• Responsible Gaming: To monitor account activity for signs of problem gambling, enforce self-exclusion requests, apply deposit limits, and proactively reach out where our responsible gaming indicators are triggered.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance via live chat and email.
• Platform Improvement: To analyse aggregated, anonymised usage data to understand how players use the Platform and improve the quality, speed, and reliability of our services.
• Marketing Communications: To send you information about bonuses, promotions, and platform updates — only where you have given consent. You may withdraw consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email.
• Legal Compliance: To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and maintain required records.

6. Sharing Your Personal Data

pj77 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following limited circumstances, and always under binding contractual confidentiality and data protection obligations:

6.1 Payment Processors

Transaction data is shared with bKash, Nagad, Rocket, Upay, and card network processors (Visa/Mastercard) solely to process your deposits and withdrawals. These providers operate their own privacy policies and security standards. pj77 does not store full card numbers or mobile banking PIN codes.

6.2 KYC and Identity Verification Providers

Where required to verify your identity or age, we share relevant identity documents with certified third-party KYC verification service providers. These providers are contractually bound to use your data only for verification purposes and to apply appropriate security measures.

6.3 Fraud Prevention and AML Services

To protect the Platform and its players, pj77 may share limited account and transaction data with fraud detection and anti-money-laundering screening services. These services flag suspicious patterns and help us maintain a secure environment for all players.

6.4 Game Content Providers

Certified game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive a technical session token and anonymised player identifier to enable seamless game loading and fair-play auditing. These providers do not receive your name, address, or payment details.

6.5 Legal and Regulatory Disclosure

pj77 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by law, or where disclosure is necessary to protect the rights, safety, or property of pj77, its players, or the public.

6.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of pj77's business, personal data held by pj77 may be transferred to the acquiring entity as part of that transaction, subject to the same privacy protections described in this policy. Affected players will be notified in advance via their registered email address.

7. Cookies & Tracking Technologies

pj77 uses cookies and similar tracking technologies (including web storage and session tokens) to operate and improve the Platform. The categories of cookies used are as follows:

pj77 does not use third-party advertising cookies, retargeting pixels, or social media tracking tags. You can manage or delete cookies through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to your account. For detailed browser-specific cookie management instructions, refer to your browser's help documentation.

8. Data Security

pj77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption applied to all data in transit between your browser and pj77's servers.
• Encryption at rest for sensitive stored data including payment identifiers and identity documents.
• Access controls ensuring that only authorised pj77 staff with a legitimate business need can access personal data, on a role-based, least-privilege basis.
• Regular security audits and penetration testing of Platform infrastructure and application code.
• Incident response procedures to detect, contain, and notify affected players of any data breach in a timely manner.
• Certified RNG technology audited by independent third-party testing laboratories to ensure fair play and prevent game manipulation.

While pj77 takes every reasonable precaution to protect your data, no system connected to the internet can be guaranteed to be 100% secure. You also play an important role in protecting your data by choosing a strong, unique password for your pj77 account and never sharing your login credentials with anyone.

9. Data Retention

pj77 retains your personal data for no longer than is necessary for the purposes for which it was collected, taking into account legal, regulatory, and operational requirements. The general retention framework is as follows:

• Active account data: Retained throughout the lifetime of your active pj77 account.
• Transaction records: Retained for a minimum of five years following the date of the transaction to comply with record-keeping obligations applicable to financial services platforms.
• KYC documents: Retained for a minimum of five years following account closure or the completion of the relevant verification process.
• Support communications: Retained for up to three years from the date of the last interaction, or longer where required for an ongoing dispute or legal matter.
• Analytical data (anonymised): Retained indefinitely in aggregated, anonymised form that cannot be used to identify you as an individual.
• Self-exclusion records: Retained for the duration of the exclusion period plus five years thereafter to prevent re-registration in breach of the exclusion.

When personal data is no longer required, it is securely deleted or anonymised using methods that prevent recovery or reconstruction.

10. Your Data Rights

As a pj77 player, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and we will respond within 30 days:

• Right of Access: You may request a copy of the personal data pj77 holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For name or date-of-birth corrections, documentary evidence will be required.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to legal retention obligations — we may be required to retain certain records even after account closure.
• Right to Restrict Processing: In certain circumstances (e.g., while a dispute is being investigated), you may request that we pause processing of your data rather than delete it.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Withdraw Consent: Where our processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to Object: You may object to processing carried out on the basis of legitimate interests where you believe your individual rights and freedoms override those interests.

Please note that exercising certain rights (such as erasure) may result in the termination of your account if continued data processing is required for the account to function. pj77 will always explain the implications before actioning a request that would affect your account status.

11. Children's Privacy and Age Restriction

The pj77 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not attempt to register an account or use the Platform in any capacity.

If pj77 discovers or is notified that personal data has been collected from a person under the age of 21, we will immediately close the relevant account, void all associated activity, and delete the data as quickly as operationally possible, except where retention is required by applicable law for record-keeping or fraud investigation purposes.

If you believe that a minor has created an account on pj77, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

12. Third-Party Links and Services

The pj77 Platform does not contain links to external third-party websites or social media profiles within the main site navigation or content areas. However, certain game content provided by third-party studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) may load within an embedded interface.

These game providers operate under their own privacy policies and are independent data controllers for any data they collect in connection with game delivery and fair-play auditing. pj77 is not responsible for the privacy practices of any third-party game provider. We recommend reviewing the privacy policies of any third-party service you interact with through the Platform.

13. Amendments to This Privacy Policy

pj77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, the services we provide, or applicable legal and regulatory requirements. When material changes are made, we will notify registered players via email to the address on their account, or via a prominent notice displayed on the Platform, at least 14 days before the changes take effect.

Non-material changes — such as clarifications, corrections of typographical errors, or restructuring of content that does not alter the substance of any provision — may be made without specific advance notification. The "Last Updated" date at the top of this document will always reflect the date of the most recent revision.

Continued use of the pj77 Platform following the effective date of any amended Privacy Policy constitutes your acceptance of the updated terms. If you object to any change, you should discontinue use of the Platform and contact us to close your account and request the deletion of your personal data, subject to legal retention obligations.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pj77 handles your personal data, please contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Requests: "Data Rights Request" or "Privacy Enquiry"
• Live Chat: Available 24/7 directly through the pj77 Platform
• Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 days (Bangladesh Standard Time, UTC+6)

For enquiries specifically about responsible gaming tools such as deposit limits, self-exclusion, or cooling-off periods, please visit our Responsible Gaming page or mention your requirement in your support message and our team will assist you promptly.